These Terms & Conditions apply to all services, bookings, repairs, vehicle care services, restoration work, fabrication work, memberships, and online store purchases provided by EuroSpec Auto.
By using our website, booking a service, purchasing a product, or leaving a vehicle with EuroSpec Auto, the customer agrees to these Terms & Conditions.
1. About EuroSpec Auto
EuroSpec Auto provides automotive services including vehicle wash services, detailing, repairs, maintenance, diagnostics, electrical services, performance upgrades, restoration services, custom modifications, fabrication work, memberships, and automotive products through our online store.
2. Online Store Terms
Orders & Payments
- All orders are subject to stock availability.
- Orders are processed only once full payment has been received and confirmed.
- Special-order, imported, or supplier-dependent items may require longer lead times.
- Prices may change without prior notice.
- EuroSpec Auto reserves the right to correct pricing errors, cancel unavailable orders, or refund payments where an order cannot be fulfilled.
Returns, Refunds & Exchanges
EuroSpec Auto has a strict no return and no refund policy on used items.
Claims for incorrect, missing, or transit-damaged goods must be reported within 24 hours of receiving the order. Photographic evidence may be required. Approved claims may be resolved by replacement, repair, store credit, or another remedy at EuroSpec Auto’s discretion.
Non-Returnable Items
The following items are non-returnable unless required by applicable law:
- Electrical parts
- ECUs
- Sensors
- Coded or programmed components
- Custom or special-order parts
- Imported parts
- Fitted, installed, or used parts
- Chemicals and lubricants
- Clearance, sale, or discounted items
Returned products, where approved, must be unused, in original condition, include all packaging where applicable, and be accompanied by proof of purchase.
3. Service Bookings
Bookings may be made online, by phone, or in person. Booking times are estimates and may change due to availability, vehicle condition, parts availability, supplier delays, workload, or operational requirements.
EuroSpec Auto will make reasonable efforts to complete work within the estimated timeframe, but completion dates are not guaranteed unless confirmed in writing.
4. Vehicle Inspection & Customer Responsibility
Vehicles may be inspected before work begins. Existing damage, visible defects, wear, or vehicle condition may be photographed or recorded.
Customers are responsible for:
- Removing all valuables and personal belongings from the vehicle.
- Disclosing previous repairs, accident damage, known faults, modifications, or warning lights.
- Ensuring they are authorised to request work on the vehicle.
- Providing accurate contact and vehicle information.
- Collecting vehicles or products within the agreed timeframe.
EuroSpec Auto is not responsible for valuables or personal items left inside the vehicle.
5. Repairs, Diagnostics & Maintenance
- Quotations are estimates based on visible inspection, customer information, and known faults at the time.
- Additional faults may be discovered during diagnostics, repairs, or disassembly.
- Extra work will require customer approval before continuing, unless urgent action is reasonably required to protect the vehicle or prevent further damage.
- Diagnostic fees remain payable regardless of whether the customer proceeds with repairs.
- Customers authorise EuroSpec Auto to conduct road testing where reasonably necessary.
- Full payment is required before vehicle release unless otherwise agreed in writing.
- Labour warranty applies to workmanship only and does not cover unrelated faults, existing issues, misuse, neglect, wear and tear, or third-party work.
6. Performance Upgrades & Custom Modifications
Performance upgrades, tuning, custom work, and modifications are carried out at the customer’s request.
The customer accepts responsibility for ensuring that any modification complies with applicable road laws, insurance requirements, vehicle finance agreements, and manufacturer warranty conditions.
EuroSpec Auto is not liable for consequences arising from customer-requested modifications, including insurance disputes, warranty issues, roadworthiness concerns, or third-party inspection failures.
7. Restoration & Rebuild Projects
- Restoration and rebuild quotations are estimates and may change if hidden rust, damage, missing parts, previous poor repairs, or additional work is discovered.
- Additional work requires customer approval before proceeding.
- Paint matching on older vehicles, weathered panels, or previously repaired vehicles cannot always be guaranteed.
- Completion dates are estimates only and may be affected by parts availability, supplier delays, workmanship requirements, or project changes.
- Deposits become non-refundable once work has commenced, parts have been ordered, or materials have been purchased.
- Payment schedules must be maintained as agreed.
- Vehicles remaining on-site for more than 48 hours after completion or customer notification may incur daily storage fees.
8. Fabrication Terms
- Fabrication work is custom-built to customer specifications.
- Orders cannot be cancelled once fabrication has commenced.
- Deposits become non-refundable once materials have been purchased or work has started.
- Minor cosmetic or measurement variations may occur due to the custom nature of fabrication work.
- Completion dates are estimates only.
- Fabricated products remain the property of EuroSpec Auto until paid for in full.
- Completed fabrication projects not collected within 48 hours of notification may incur daily storage fees.
9. Car Wash & Detailing Terms
- Every vehicle may be inspected before work begins, and existing damage may be photographed.
- EuroSpec Auto is not liable for pre-existing damage, wear, loose trims, faulty clips, brittle plastics, faded paint, damaged upholstery, or previous poor repairs.
- Customers must remove all valuables before leaving their vehicle.
- Engine bay cleaning, steam cleaning, deep cleaning, and similar services are performed at the customer’s own risk.
- Damage claims must be reported before the vehicle leaves the premises.
- Additional charges may apply for excessively dirty vehicles, pet hair, heavy stains, mud, grease, or biohazard cleaning.
- Vehicles left on the premises for longer than 48 hours after completion notification may be subject to daily storage fees.
10. Vehicle Condition Declaration
The customer acknowledges that visible defects may be recorded before work begins and authorises EuroSpec Auto to carry out the requested work.
The customer further acknowledges that EuroSpec Auto is not responsible for pre-existing damage, unrelated mechanical or electrical failures, or defects that become noticeable during or after cleaning, repairs, diagnostics, restoration, or other services.
11. Membership Terms
- Membership becomes active only after payment has been received and confirmed.
- Benefits cannot be used before activation.
- Membership fees are payable monthly in advance.
- Unused monthly services do not roll over.
- Discounts apply to labour only unless otherwise stated.
- Memberships are non-transferable unless specified by EuroSpec Auto.
- Missed payments may result in suspension or cancellation of membership benefits.
- Membership benefits, loyalty offers, and promotional benefits may be changed, limited, or discontinued at EuroSpec Auto’s discretion.
- Membership benefits cannot be exchanged for cash.
12. Pricing, Payments & Deposits
All prices are listed in South African Rand unless stated otherwise.
EuroSpec Auto may require full payment, partial payment, or a deposit before ordering parts, confirming a booking, starting work, releasing a vehicle, or delivering products.
Deposits may be non-refundable where:
- Parts have been ordered.
- Materials have been purchased.
- Work has started.
- A booking is cancelled without reasonable notice.
- The order relates to special-order, imported, custom, or fabricated items.
13. Vehicle Collection & Storage Fees
Customers must collect vehicles, parts, or completed projects within the agreed collection period.
Vehicles not collected within the agreed collection period, quoted completion period, or within 48 hours after notification that repairs, services, detailing, restoration, or fabrication work are complete may be subject to daily storage fees.
All outstanding amounts, including storage fees, must be paid before the vehicle or product is released.
14. Warranties
Any warranty applies only to the specific parts or work supplied by EuroSpec Auto.
Warranty coverage does not apply to:
- Misuse, abuse, neglect, or accidents.
- Normal wear and tear.
- Pre-existing faults or unrelated failures.
- Customer-supplied parts.
- Modified or performance-tuned vehicles where the issue relates to the modification.
- Work performed by third parties after EuroSpec Auto’s service.
- Electrical faults caused by external systems, water damage, tampering, or incorrect installation by others.
- Consumables, chemicals, lubricants, or wear items unless otherwise stated.
Warranty claims must be reported as soon as possible and may require inspection by EuroSpec Auto before approval.
15. Limitation of Liability
EuroSpec Auto is not liable for:
- Pre-existing damage.
- Unrelated mechanical, electrical, or cosmetic failures.
- Delays caused by suppliers, couriers, parts availability, load shedding, weather, or circumstances beyond our control.
- Loss of income, loss of use, missed appointments, towing costs, accommodation, or indirect damages.
- Issues caused by misuse, neglect, third-party work, unauthorised repairs, or customer-supplied parts.
- Consequences arising from customer-requested modifications, tuning, fabrication, or performance work.
16. Website Use
Users may not use the EuroSpec Auto website for unlawful purposes, attempt unauthorised access, upload harmful software, interfere with the operation of the website, or misuse any website functionality.
EuroSpec Auto may update, change, suspend, or remove website content, pricing, services, or products at any time without prior notice.
17. Privacy
Use of our website and services is also governed by our Privacy Policy.
By using our website, making a booking, purchasing products, or contacting EuroSpec Auto, the customer agrees to the collection and use of information as described in that policy.
18. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
19. Changes to Terms
EuroSpec Auto may update these Terms & Conditions at any time. Updated terms will be published on the website and become effective once posted.
20. Contact Information
EuroSpec Auto
42 Tugela Crescent Ext 10
Lenasia, Gauteng, South Africa
083 440 1683
011 857 1095
www.eurospecauto.co.za
info@eurospecauto.co.za