Refund & Returns Policy
Last Updated: June 2026
1. Overview
EuroSpec Auto aims to provide quality automotive products and professional services. This Refund & Returns Policy explains how returns, refunds, exchanges and service-related concerns are handled.
2. Product Returns
Products purchased from our online store may be returned where permitted by South African consumer law. Returned items must be unused, in original condition, with original packaging where applicable, and must include proof of purchase.
3. Non-Returnable Products
Certain products may not be eligible for return, including used products, installed parts, electrical items, special-order products, opened consumables, clearance items, or items damaged after delivery or collection.
4. Incorrect or Damaged Items
If you receive an incorrect, defective or damaged product, please contact EuroSpec Auto as soon as possible. We may request photos, order details or inspection of the product before approving a replacement, exchange or refund.
5. Refunds
Approved refunds will be processed using the original payment method where possible. Refund processing times may vary depending on the payment provider, bank or internal processing requirements.
6. Exchanges
Where available, products may be exchanged for the correct item, replacement item or alternative product of equal or adjusted value, subject to stock availability and approval.
7. Service Bookings
Refunds for service bookings may depend on whether work has already started, parts have been ordered, or a technician’s time has been allocated. Cancellations should be made as early as possible.
8. Deposits
Deposits for bookings, special-order parts, custom work, restorations or large projects may be non-refundable where costs have already been incurred, parts have been ordered, or work has commenced.
9. Completed Services
Once a service has been completed, refunds are not normally provided. If there is a concern with workmanship, EuroSpec Auto should be given the opportunity to inspect the vehicle and resolve the issue where appropriate.
10. Warranty Claims
Warranty claims may apply to selected parts or work supplied by EuroSpec Auto. Warranty approval is subject to inspection and does not cover misuse, accidents, neglect, normal wear and tear, third-party work or unrelated faults.
11. Delivery and Courier Returns
Customers may be responsible for return courier costs unless the return is due to an error by EuroSpec Auto or a confirmed defective product. Products must be securely packaged for return shipping.
12. Order Cancellations
Orders may only be cancelled before processing, dispatch, installation or special-order purchase. Once an order has been processed or dispatched, it may need to follow the standard returns process.
13. How to Request a Return or Refund
To request a return, refund or exchange, please contact EuroSpec Auto with your order number, proof of purchase, reason for return and photos where relevant.
14. Contact Information
EuroSpec Auto
42 Tugela Crescent Ext 10, Lenasia, Gauteng, South Africa
083 440 1683
011 857 1095
www.eurospecauto.co.za
info@eurospecauto.co.za