Online Booking Terms & Conditions
Last Updated: June 2026
1. Introduction
These Online Booking Terms & Conditions govern all appointments, service requests and bookings made through the EuroSpec Auto website, online booking platform, telephone, email or in person.
2. Booking Confirmation
All bookings are subject to availability and are only confirmed once acknowledged by EuroSpec Auto. Submission of a booking request does not guarantee an appointment until confirmation has been provided.
3. Customer Information
Customers are responsible for providing accurate personal, vehicle and contact information during the booking process. Incorrect information may result in delays, cancellation or inability to provide the requested service.
4. Vehicle Information
Customers must provide accurate details regarding their vehicle, including make, model, registration number and any known issues relevant to the requested service.
5. Arrival Times
Customers are encouraged to arrive on time for their scheduled appointment. Late arrivals may result in delays, rescheduling or reduced service availability depending on workshop capacity.
6. Booking Changes
Appointments may be changed or rescheduled subject to availability. We recommend providing reasonable notice when requesting changes to an existing booking.
7. Booking Cancellations
Customers may cancel appointments by contacting EuroSpec Auto as soon as possible. Repeated cancellations or failure to attend scheduled appointments may affect future booking availability.
8. No-Show Appointments
Failure to attend a confirmed booking without prior notice may result in booking restrictions, forfeiture of deposits or additional charges where applicable.
9. Deposits
Certain services, special-order parts, custom work, performance upgrades, restorations or large projects may require a deposit before work can commence. Deposit requirements will be communicated where applicable.
10. Pricing
Prices displayed online are estimates or starting prices unless otherwise stated. Final pricing may vary depending on vehicle condition, parts required, labour involved or additional work approved by the customer.
11. Additional Work
If additional faults, repairs or services are identified during inspection or service, EuroSpec Auto may contact the customer for approval before proceeding with the additional work.
12. Service Duration
Estimated completion times are provided as guidelines only. Actual completion times may vary due to vehicle condition, parts availability, workshop workload or unforeseen circumstances.
13. Vehicle Collection
Customers are responsible for collecting their vehicles once notified that work has been completed. Storage charges may apply to vehicles left uncollected for extended periods.
14. Payment Terms
Payment may be required before vehicle release unless alternative arrangements have been agreed in writing. Accepted payment methods may vary depending on the service provided.
15. Customer Property
Customers should remove all valuables and personal belongings from their vehicles before service. EuroSpec Auto shall not be responsible for lost, stolen or damaged personal items left inside vehicles.
16. Vehicle Condition
Customers acknowledge that pre-existing damage, wear, faults or defects may exist prior to service. EuroSpec Auto may document vehicle condition before commencing work.
17. Limitation of Liability
EuroSpec Auto shall not be liable for delays, unforeseen mechanical failures, supplier shortages, parts availability issues or circumstances beyond our reasonable control.
18. Membership Bookings
Customers participating in membership or loyalty programmes may receive booking benefits subject to the applicable membership terms and conditions.
19. Online Store and Service Bookings
Where products are purchased together with booked services, availability of products and appointment scheduling may affect completion dates and collection times.
20. Contact Information
EuroSpec Auto
42 Tugela Crescent Ext 10, Lenasia, Gauteng, South Africa
083 440 1683
011 857 1095
www.eurospecauto.co.za
info@eurospecauto.co.za